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At Ezy Body, your satisfaction means everything to us. If for any reason you are not completely happy with your purchase, we offer a 14-day right of withdrawal in line with consumer protection laws in the UK and EU, as well as a 30-day satisfaction guarantee on our standard products.

1. 14-Day Right of Withdrawal (Cooling-Off Period)

  • You may cancel your order within 14 calendar days from the date you receive your Products.

  • To exercise this right, contact us at support@ezybody.com before the 14-day period ends.

  • Products must be returned unused, sealed, and in original packaging, unless defective or damaged on delivery.

  • Refunds will include the cost of the Products and standard shipping fees. Additional charges for express delivery are non-refundable.

2. 30-Day Satisfaction Guarantee

  • In addition to your statutory rights, we also offer a 30-day guarantee on our standard products.

  • This guarantee may only be used once per product and once per order.

  • Valid only for purchases made directly from www.ezybody.com. Orders from retail partners or wholesalers are excluded.

3. Subscriptions

  • Subscription orders are not eligible for refunds once processed and shipped.

  • If you no longer wish to continue, you must log into your account and cancel before the next billing date.

  • To manage or cancel your subscription, access the customer portal via the link in your order confirmation email.

4. Faulty, Incomplete, or Incorrect Orders

If you receive a Product that is defective, incomplete, or incorrect, please email us at support@ezybody.com with:

  • Your order number

  • A brief description of the issue

  • A clear photo of the item(s) received

We will review your request promptly and correct the issue as quickly as possible.

5. Refunds

  • Once your return is approved and received, we will inspect it and notify you by email.

  • If approved, refunds are processed to your original payment method within 14–20 business days.

  • Please note: it may take additional time for your bank or payment provider to post the refund to your account.

  • If more than 25 business days have passed since your refund was approved and you have not received it, please contact us.

6. Important Notes

  • Please double-check your order details before confirming your purchase. Incorrect or accidental orders impact our team and contribute to unnecessary environmental waste.

  • While we aim to be flexible, we reserve the right to deny free returns for orders placed in error.

7. Contact Us

If you have any questions about returns, cancellations, or refunds, contact us at:
📧 support@ezybody.com